A Survey of Decision Support System Applications (1995-2001): A Bibliography
2005
Sean Eom
Department of Accounting & MIS, MS 5815
Southeast Missouri State University
Cape Girardeau, MO 63701
Tel. 573-651-2615
Fax 573-651-2992
sbeom@semo.edu
Eyong Kim
Department of Management and Marketing
Barney School of Business
University of Hartford
West Hartford, Connecticut 06117-1599
Ph. 860-768-4385
FAX. 860-768-4226
ekim@hartford.edu
Abstract
To extend two previous surveys of specific decision support system (DSS) applications over the period (January 1971-December 1994), we have conducted a follow-up survey covering the period between 1995 2001. Two hundred ten published applications are identified. To examine the development pattern of a specific DSS over time, we analyzed and summarized the survey results according to: (1) the area of application; (2) the year of publication in each area of application; (3) the distribution of underlying tools in DSSs; (4) a classification based on Alter's taxonomy; and (5) the management level (operational, tactical, or strategic) for which the DSS was designed.
Keywords: Decision support systems; applications, survey
This research is in part supported by a research grant provided by Barney School of Business, University of Hartford. Further analysis of this survey data is to be published in a future issue of the Journal of the Operational Research Society.
The two authors are equal contributors in this research. Names of the authors are listed alphabetically.
Table 1. Classification by Application areas
1. Corporate Functional Management
1.1
Accounting/Auditing
1.2
Finance
Bank credit evaluation [63]
Credit and collection management [51]
Financial audit portfolios selection [128]
Fixed-income portfolio management [186]
Home mortgage portfolio credit risk management [185]
Investment policy/strategy optimization [146, 154, 164]
Project portfolio selection [9, 82]
1.3
Human Resources
Management
Human resource selection [156, 194]
Job assignment [191]
Training course planning [20, 88]
Selecting health insurance options [160]
1.4
International Business
1.5
Information Systems
Agent-enabled DSS design [92]
Data communication network design [15, 48, 49, 182]
Information system project portfolio planning [169]
Business process optimization [201]
Negotiation Support Systems [32, 67, 108, 173, 207]
DSS generator [68, 153, 167, 184]
Multiple Criteria DSS generator [13]
GDSS Shell [5, 47, 50, 111]
1.6
Marketing/Transportation/Logistics
Strategic Marketing Planning
Marketing strategy development [127]
Strategic logistics issue management [116]
Marketing Research
Consumer package goods trends and patterns analysis [100]
Judgmental Forecasting [129]
Customer Relationship Management
Customizing personal computers for mass customization [202]
Product information retrieval [158]
Market Segmentation
Selecting target customers for telemarketing [4]
Target Marketing of solo mailings [126 ]
Product Strategy
Brand management [64, 205]
Developing and launching line extensions [46]
Assessing viability and risk of a new product [163]
Distribution Strategy
Distribution network design [149]
Pipeline route selection [60]
Transportation choice selection between private and common carriers [142]
Transportation demand Forecasting [70]
Vehicle Routing [2, 16-18, 97, 203, 204, 210]
Promotion Strategy
Finding the most profitable mail stream for each customer [34]
Planning the pricing and sales effort policy of salesforce [6]
Promotion Evaluation, Tracking and Planning [54]
1.7
Production and
Operations Management
Process Technology
Computer aided design [206]
Computer numerical control equipment design [147]
Process planning [12, 83, 157]
Demand Management
Two-dimensional color pattern load analysis [143]
Production/Capacity Planning, Master Scheduling, and System Design
Capacity Optimization [23]
Flexible manufacturing systems design and evaluation [26]
Production scheduling [21, 24, 56, 95, 101, 132, 155, 159]
Planning remanufacturing [131]
Production planning [27, 31, 38, 66, 78, 79, 85, 107, 161, 162, 166, 197]
Production planning and control [90, 104, 106]
Inventory Control System
Airline system operations control and irregular operations [139]
Cycle time reduction [57]
Inventory management [42-44, 105, 114, 138, 165]
Continuous and Repetitive Operations
Airline crew scheduling [33, 61, 99]
Airline fleet assignment [115]
Cargo airlines flight schedule evaluation [8]
Railway company schedule optimization [22]
Coal blending [133]
Gasoline blending [175]
Short-term manpower planning in manufacturing systems [86]